RETURN & REFUND POLICY

Last Updated: August 23, 2026

At Timberly, we want our customers to be satisfied with their purchase.

Returns

We accept return requests within 14 days of delivery.

To be eligible for a return:

• The item must be unused, uninstalled, and in its original condition.

• The item must be returned in its original packaging whenever possible.

• You must provide proof of purchase or your order number.

• Returns must be requested before sending any product back to us.

To request a return, contact:

Email: support@timberly

Please include your full name, order number, and reason for the return.

Products returned without prior authorization may not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible.

Please provide your order number and photographs of the product and packaging where applicable.

After reviewing your request, we may offer a replacement, refund, or another appropriate solution.

Non-Returnable Items

We may not accept returns for:

• Products that have been installed, cut, drilled, painted, modified, or altered.

• Products damaged after delivery due to improper handling or installation.

• Custom-made or personalized products.

• Clearance or final-sale products clearly identified as non-returnable before purchase.

This does not affect any statutory consumer rights that may apply.

Refunds

Once your return is received and inspected, we will notify you regarding your refund.

Approved refunds will be issued to the original payment method.

The time required for the refund to appear may depend on your bank, card issuer, or payment provider.

Original shipping charges may be non-refundable unless the product was defective, damaged upon arrival, or incorrectly supplied.

Contact

Timberly
Email: support@timberly