SHIPPING POLICY

Last Updated: August 23, 2026

Timberly works to process and dispatch customer orders as quickly as reasonably possible.

Order Processing

Orders are generally processed within 1–3 business days.

Orders placed on weekends or public holidays may begin processing on the following business day.

Processing times may occasionally be longer during periods of unusually high demand.

Delivery

Estimated delivery times may be displayed during checkout or communicated after your order has been placed.

Delivery estimates are provided in good faith but are not guaranteed.

Delays may occur because of:

• Carrier delays

• Weather conditions

• Public holidays

• Incorrect or incomplete delivery information

• Customs or border processing where applicable

• Circumstances outside Timberly's reasonable control

Tracking

When tracking is available, customers will receive tracking information after their order has been dispatched.

Tracking information may take some time to become active or update after shipment.

Shipping Address

Customers are responsible for providing complete and accurate shipping information.

If you notice an error in your shipping address, contact us immediately:

Email: support@timberly

We cannot guarantee that an address can be modified after an order has entered fulfillment or has already been shipped.

Lost or Damaged Shipments

If your shipment is significantly delayed, lost, or arrives damaged, please contact us so we can investigate the issue.

Contact

Timberly
Email: support@timberly